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Queensland Health’s online system restored after crash left medical professionals to document patient care on paper

Queensland Health’s medical record system is back online after a major technical crash left doctors and hospital staff unable to electronically access patient information.

A problem with the “integrated electronic medical record (ieMR) system”, which enables healthcare workers to digitally document patient clinical care, emerged on Wednesday morning.

WATCH THE VIDEO ABOVE: Major tech outage cripples hospitals across Queensland.

Watch the latest news and stream for free on 7plus >>

The system is used in dozens of hospitals and medical facilities in the state.

In a statement issued just before 6pm (AEST) on Wednesday, Queensland Health revealed the ieMR’s log-in function had been restored.

“We are continuing to monitor the situation closely,” the department said.

“Back-up systems operated well and we are not aware of any direct patient safety impacts as a result of the ieMR issues today.”

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Authorities said a post-incident review would be undertaken to reveal why the issue occurred and to stop it happening again.

The investigation will take place in the coming days.

The problem was first noticed at 25 Queensland hospitals about 8am on Wednesday, with medical staff resorting to using “alternative paper-based processes”.

Oracle Health, which provides the online medical record system, says it has not yet identified the root cause of the issue.

Queensland Health digital health clinical director Dr Andrew Blanch fronted the media on Wednesday afternoon, saying “there is every possibility that (the outage) has slowed processes down”.

An IT issue impacted the ability of staff to access electronic records at dozens of Queensland hospitals. Credit: AAP

Blanch confirmed that emergency departments and surgeries had been affected due to the system outage, which may result in procedures being rescheduled.

He also confirmed there was no indication the outage was due to a cyberattack.

Privacy and confidentiality

Queensland Health said all clinical services had still been available to the public during the outage.

“Privacy and confidentiality procedures remain in place.”

No patient safety issues were reported.

Queensland Ambulance said it did not believe the outage had affected its systems.

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